Whether at home, at work or in the locker room a leader's responsibility is to properly manage personalities. The beauty of coaching is getting 30 different personalities on the same page to help the team be successful. One of the many things I have learned from NHL head coach John Tortorella is that a good coach knows when to spend more time helping a player, when to challenge a player, and sometimes you need to let some players figure things out on their own.
When I first started coaching, I tried coaching everyone the same way and it wasn't until I invested more time into listening to my players that we started to see better results and a more positive atmosphere around the team. I truly believe that if a coach is not taking time to listen to his players, they are not taking the time to be successful.